You can read our full cookie policy. negotiate with, Tip #4 - Always try to get in touch with the customer retention department, Tip #5 - The best way to communicate with them is with a smile on your face, Tip #6 - Pick the best phrases to use when communicating with them, Tip #7 - Keep in mind all the issues you had with Virgin Media when negotiating Yes. Is it worth getting a home phone deal with Virgin Media? Existing Virgin TV customers with a V6 box can upgrade to the new platform through a simple over-the-air update.. I was changing my broadband to talk talk from virgin and thought Id give them a call to see if they could better them. You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. The biggest Virgin Media competitors are BT and Sky. Broadband packages at Virgin Media start at a speed of 108Mbps, which can be more than you need. The biggest driver of its price rises in 2023 by far is the inflation rate, though. How much does it cost to have Netflix on Virgin Media? And if you want more, its Big Sport deal adds Sky's Sports channels into the mix. Know what services you are willing to drop in order to save money. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. You can watch and record live TV, as well as watch on-demand whenever you want. Virgin Media Cable TV Packages are also more advantageous when compared to other providers. No, you cant watch Sky Atlantic on Virgin Media at the time of writing. Consistently fast speeds. Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. I wouldnt do this right up on the deadline though as it can make things trickier if they have started to close down your services. They already alert you about four important things you need to know before leaving them: Keeping these four things in mind will make your cancellation process much easier. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. Call Virgin Media and get through to the right team. It will depend on what you need. If possible, find out before you call whether you are still in a contract. Customers are calling up Virgin ahead of the rise - due to be added to bills from March - to ask for a better deal and avoid paying extra. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. with them, Tip #8 - If they cant give you a discount on your current plan, ask for free They didnt listen to the call and declined my complaint. 1.2 Understand how Sky and Virgin Media will convince you not to cancel. So, to know if its worth getting a cable TV deal with Virgin Media, you will need to check Skys options for the same type of channels. Virgin Media has issued a statement on its new price rise plans for 2024: We know that price rises are never welcome, particularly right now, but like many other businesses we are experiencing significantly increased costs while investing to keep pace with growing demand, as broadband usagerose more than 10% last year andspeeds increased by 40%. If you have time and energy, try to negotiate for a little longer and see if you can get something more! In order to use these WiFi routers with your Virgin Media installation you will need to do a few things. extra phone calls, extra films etc). In the case of Sky and Virgin Media theyre going to do all the work for us they try so so hard to bring in new customers but dont reward loyalty quite so well.. So, what can you do next? This is an expensive thing to do, so it often raises pries to cover these costs. If youre not sure, keep a diary of what you watch over the course of a week. If not, saying no will likely result in your cancellation going ahead. "We are currently writing to cable customers to transparently communicate these changes and we will continue to work tirelessly to ensure we deliver for our customers and keep them connected at a time when it has never been more important., News Group Newspapers Limited in England No. If you search your postcode on a broadband comparison website, you can then filter by providers to get a good idea of what products are available. Does Virgin Media offer free public wifi? per month. Whether you fancy more speed or extra channels, our flexible plans make it easy for you to make changes to your Virgin Media package, so you can connect and enjoy in a way that's best for you and your home. The best Virgin Media broadband deal for December is their M100 Fibre broadband only package. Keep in mind that your contract ending also means you can shop and compare elsewhere for a broadband deal that better suits you, if you so wish. with our step-by-step guide. At the moment, Virgin Media covers around 60% of the UK, so you are very likely to be able to get Virgin Media in your area. To cover the site's running costs, Latest Deals uses affiliate links. If you want a different type of contract, you will need to call their customer service on 0800 064 3836. And if you're already out of your initial contract term, you could already be overpaying for your Virgin service by a very large margin. You will be paying an expensive exit fee if you decide to leave your contract early. Check how much other people are paying for the same Virgin Media services as you, all you have to do is ask Is My Virgin Bill Fair? How Virgin Media's 13.8% price increase average could affect you. And the price of its M500 package increased by 63% from 38 per month to 62 per month. Some customers have reported that Virgin Media engineers were not careful during the installation. See more Volt bundles. Continue using site, 2023 ismybillfair.com (a trading name of Nineteen21 Limited). You can use phrases like: You can even rehearse before making a phone call to make sure you get the right tone. Website: Sign in to your Virgin Media account on its website. So while some people may have succeeded in keeping their current prices after discussing with the provider's customer services team, Virgin doesn't have to budge on its pricing if it doesn't want to. All packages get more expensive after the first contract. Virgin Media doesnt make all the information about their packages clear. Virgin Media is an accessible company to get in touch with. Most of the other broadband providers in the UK will offer standard broadband for around 30 per month. By grabbing one of its SIM plans, you can keep your phone (or buy a snazzy new one outright), and still get all the benefits of a Virgin Mobile deal. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. The consent submitted will only be used for data processing originating from this website. Virgin Media TVs top package has BT Sport included; if you can live without it, its one of the easiest ways to save money. As mentioned above Virgin Media has a standard contract of 18 months. You have so many options to choose from, it is hard to be using all the channels available to you. Virgin Media Internet Deals & Special Offers. The switching process has got much easier in the last few years. All recommendations within this article are informed by expert editorial opinion. Call 0345 454 1111 and follow the menu to speak to the Retention team. It will work out! Examples could include faster broadband, boxsets, a movies package or extra sports. Both Sky and Virgin Media maintain a number of deals which theyll offer to customers who enquire about them! Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. Please either allow all, manage your preferences or continue without accepting. You might also receive a refund if you paid for your deal upfront. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); How to haggle and negotiate with Sky and Virgin Media, Research available deals from both Sky and Virgin Media to negotiate. EE and Virgin Mobile offer a wide range of SIM only mobile deals. This one really is a case of dont ask dont get.. Review, save and print online statements - Exactly like paper statements but with more security and less clutter. They will keep you on aincent contracts when there are better deals available unless you tell them. Virgin Media Broadband deals start at 30.00 per month for a basic speed of 125 Mbps download. Hey, welcome to the UK's largest shopping community! The Virgin Media packages on offer are: 500Mb Broadband + Big TV. "My Virgin Media" is your account portal on the Virgin Media website, where you can view and manage various aspects of your Virgin account, including finding out the contract end date. This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. The deals Sky/Virgin Media offer generally last for a couple of weeks something else will be on, but it may not be the same thing you just got offered and will have to go through the process again. This means almost all customers who sign up in the future will have to abide by an annual price rise, and will no longer get a 30-day window to cancel. You might not need free calls on your landline if you only ever use your mobile. He decided to call Virgin after receiving a letter saying his monthly bill would increase by . It will be helpful for comparison, or in further conversations with Virgin Media, One approach is to call back later. If you don't fall into one of the above categories, you are one of the millions of Virgin Media customers that will have to pay the 13.8%, which Virgin has said is the 'average' amount, extra from April 2023. This is likely to be the best offer youll get when I was leaving recently, the offer at this stage was half what I was paying monthly. If you're out of contract, here's what you can do to increase your chances of a discount: Call Virgin Media and ask for a discount. Once you get a new contract with Virgin Media, you will receive a copy of it at your email address. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a rapid 1Gb. (FYI if you are legitimately interested in what they have now, walking away to think about it seems a sensible strategy but can backfire. You will be committed for at least a year and a half. Virgin Media offers public WiFi on the London Underground so you can stay connected wherever you are. TV channels are often the most expensive part of any package. You can get all the same broadband packages as above by adding free phone calls on the weekends. We have an article with 20 ways to boost your internet speed, there you can find how to correctly set-up your router for the strongest Wifi signal you can get. Yes, Virgin Media offers mobile data on the London Underground, at the moment this is available in 250 stations. They often have to grapple with clunky computer systems, too. 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