Were happy to help you. Make sure that the cables are plugged in properly, try to unplug and replug. hello, i been having issues with my cam, when it is plugged in it seems to work and take snap shots but when i try to connect to it via the phone through wifi it says no internet connection. Whats happening with it? accidental returns)? Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. HELP! 2. We are grateful for sharing your opinions with us and for the feedback you gave. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. 5. Ive done ALL the trouble shooting and it still wont turn on. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. We appreciate your effort in trying to troubleshoot the issue. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. Ive tried emailing but no response. Please check your email address. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. We accept product returns. What say your? Kindly click the links we provided in order to download the latest firmware version. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. 2. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Our Vava baby monitor has been great in the last year weve had it. VA-VD002 using a scan disk 128gig. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Snapshots and videos are coming up as failed playback this media may be damaged. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. On VAVA dash cams, the default setting is 720p. Please try the following troubleshooting below that will help fix this issue: Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. You may download it directly from our website: We regret to hear this happened, its not something we wish you would experience. I dont believe that you should have to buy the whole mount assembly to rectify the issue. Hi Kaz, We are truly sorry for the inconvenience this issue has caused. Comment document.getElementById("comment").setAttribute( "id", "a1982a0345fcf89dd547cc8cc27c83fa" );document.getElementById("i3e1b5d881").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. Could I get a help to resolve this issue? VAVA Baby Monitor - Video with 720P 5" HD Display. Connect to the dash cam via wifi with a mobile device. (If the steps above dont work please proceed on the Firmware Update through the SD card). Ive reset it several times and still not recording. Anyone else have this problem. Unplug-replug the charging cable. Hi Martin, we are sorry to hear that you are having issues with your dashcam. - we shipped it there. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. If it still wont work, check your adapter. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. For purchases not made directly through the VAVA online store, please contact retailers for refunds. If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. For us to further assist you. please & thank you. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. An SD Card reader/SD Card adapter may be needed. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. This Privacy Statement applies solely to data collected by us through our products and services. Hi Jarvis. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. Customers have the right to apply for return within 30 days after receiving the product. Hi Mike. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. Orders will ship within 2-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. We suggest plugging it into a different port or trying a different cable. For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. Please try to format your SD card (via computer) to FAT32 and then test it. Troubleshooting dashcam: Is there any way for me to be able to view these videos through the app? Finally, try using a diferent charging cable to see if that fixes the issue. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. Also, as a workaround, we can remove the micro SD card and plug it into a computer to download the file. 4. 2. Hi Olexis. Make sure the Dash Cam is connected properly to the car charger port. So ridiculous. Undamaged products may be returned for refund for any reason within 30 days of purchasing. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Hi Mark, we are sorry for the issue that you have with the dashcam. VAVA makes no other express warranties with respect to the product. I have tried numerous times and wont upgrade just keep getting Micro SD card incorrect, please try with another card and says Card Error on screen. You must include a daytime telephone number for all orders. M Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. Step 5: Supply power to the dash cam. Hi Shawn, we are sorry for the trouble you had with setting the device up. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. For us to further assist you. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. To prevent your dash cam from falling off, here are some things you can do. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. Boy Mom - 1 . The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. my 2nd vava. Our Vava baby monitor has been great in the last year we've had it. Six Steps to Reduce Baby Monitor Interference 1. Were sorry for the inconvenience youre having with the dashcam. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. My Camera Va-VD009 will not enter menu. I kept getting Multiple Errors with Different Micro USB Cables. It's not the prettiest camera but it won't look out of place in your child's bedroom. Try to use a different cord. I deleted a lot of data and made room but still nothing. Baby Night Light. Please let me know how I can fix this because its been an ongoing issue. Am I missing something? RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? The format is either NTFS or exFAT. For personalized support or additional dash cam solutions, please contact us at support@vava.com. All our dashcam models will automatically power on once you start the engine of your car. 5. Troubleshooting dashcam: Using the two-way talk to comfort your baby anytime. Were sorry for the inconvenience youre having with the dashcam. Required fields are marked *. Auto-Pilot mode with 2X 4X zoom. Have you tried to reinstall the VAVA dash App? This is the SECOND DASH CAM that I bought from you guys, that has died on me. First, check the battery level on the monitor. Our Vava baby monitor has been great in the last year weve had it. If using the recommended card, please try the steps below. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Stable 2.4GHz wireless connection. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. 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