Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. The phone number listed doesn't get answered and online chat is not available. Last year I ordered and was refunded for the dress. In the end the skirt fit very snug and my booty looks great in it. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Horrible customer service. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Customer service is non-existent. Completely different material than pictured. She was very polite and helpful. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. They usually reply within twenty-four hours of your query. Track. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. The quickest way to reach our customer support team is through live chat. -Kate. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Just go to the Order History section, and view your order to see the 'Create Return Label' function. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Not worth the hassle and loss of money. I had to do a charge back from my credit card company to get my refund back. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Don't waste your time or money, just go somewhere else! They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. - Check in with your local post office, as packages are often held there for pick up. -Kate. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. This document governs your relationship with www.lucyinthesky.com (Website). AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Please email us at resolution@lucyinthesky.email for further assistance. Please email us at resolution@lucyinthesky.email if anything else. Here are 8 tips for writing great reviews. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. -Kate. Reply from Lucy in the Sky. Trust that their reputation is deserved. There are no fees if you pay on time. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Shapermint vs. Spanx Which Shapewear Brand is Best? For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! -Kate. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. For example, in the user namespace all titles begin with the prefix User:. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Copyright 2023 Lucy in the Sky inc. All rights reserved. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. BUT, you can't get a refund if you return something, only store credit. Store credit only. So thankful for the quick and informative service from Daniella. Extremely disappointed and feeling like they stole from me. The company helped issue credit for this matter to purchase a new item as soon as possible. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Companies can ask for reviews via automatic invitations. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). BBB Business Profiles generally cover a three-year reporting period. The company says its size small is equivalent to a US size 2. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Contact Uploading & Non . If anything else you can email us at resolution@lucyinthesky.email-Kate. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Our Shady Rays Reviews Whats the Verdict? For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Thanks for your feedback. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. They weren't rude per se, but they were deeply unhelpful. i am from spain. In the case of any change-of-mind or sizing issues, we offer store credit. Search. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Tip for consumers:Pay attention to shipping times. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. We're so sorry to hear about the order. Our styles are designed exclusively in Los Angeles. What a terrible return policy for a online store. You can contact Lucy in the Sky at shop@lucyinthesky.email. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. We're so sorry about the delayed style. Thanks for your feedback. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. We may from time to time include third party links on our Website. Caveat emptor. We're sorry to hear that you had issues with your order. Well guide you through the process. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Horrible company and horrible customer service. We use dedicated people and clever technology to safeguard our platform. Takes forever to ship and zero response from Customer Service. The cost of foreign products and services may fluctuate. If you need specific product measurements or have further questions, please email us at. We're so glad you were able to reorder and get it in the time frame you needed. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, Anyone can write a Trustpilot review. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. The customer service is out of this world. Please email us at resolution@lucyinthesky.email if anything else. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please email us at resolution@lucyinthesky.email so we can assist you sooner. They weren't prepared for homecoming season and got behind. Lucy in the Sky, Inc. operates this Website. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Totally disappointed! I am doubtful now the dress will come in time (or ever) for my event. BBB Business Profiles may not be reproduced for sales or promotional purposes. I HAVE MY TRACKING NUMBER. love the dresses and two piece sets here! I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Do not trust this shop to deliver. Your card will be debited immediately upon authorization being received. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Hi Hailey, Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. I had an issue with my dress being see through and needed a replacement soon for an event. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. She even helped me cancel an order and issued my store credit instantly. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. If you need your dress for a specific date you might want to find a different one. Maria was very helpful. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. I foresee no dress, no money returned and no reply. You can email us at resolution@lucyinthesky.email so we can further assist you. Returns. Currently, Lucy In the Sky does not offer any exchanges. We are not doing wholesale at this time. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Poorly made clothing should be considered faulty. Hi Janie, People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We're sorry to hear that you had issues with your orders. We have no idea when the dress will arrive or if it will arrive on time. I HAVE NOT RECEIVED MY ORDER. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. We're sorry to hear about your disappointment with our return policy. Date of experience: October 12, 2022. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Be careful of ordering something for a particular occasion. Business days do not include weekends or public holdiays. No further information is required on your end, the return label has all your information. I've sent 2 emails and they do not respond. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. My Skims Reviews: Is Kims Shapewear Worth It. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Lucy in the sky is a great company from products to customer service I am always satisfied. You must not establish a link from any website that is not owned by you. We're so glad you were able to utilize our 24/7 chat! Shop now at www.lucyinthesky.com. I have twice ordered from this website (years apart) and both times my items were not sent out. Oh no! Products used:None package arrived too late. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Daughter bought a dress for homecoming from this site. I would never recommend purchasing from this company unless you don't care if you ever get the item. If you placed an order without an account, you can use the same email to create an account to access your return label. Please read the product description of each item carefully before purchasing. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . 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